Customized Message Routing

Advanced email management that can handle your most complex challenges.

Intelligent Email Automation

Webservio's Email Routing systems can deliver emails for the same domain to different mail servers or recipients based on customized rule sets. This capability gives you full control over your company's email to redirect messages to the appropriate department or person.

Reliable System

Webservio's Message Routing system includes multiple nodes in two different locations for better reliability.


Work with our email specialists to create custom routing settings that will achieve your email management objectives.

Additional Options

Improve security and compliance by using Message Routing to encrypt or archive certain types of emails.

Benefits of Message Routing

Streamline your email and improve organizational efficiency.

Eliminate Confusion and Tedious Email Sorting

Message Routing is highly effective to organize large volumes of emails and keep track of what's important. Instead of having a complex structure of aliases and role-based accounts, your company can use Message Routing to make sure the right emails get to the right people. Routing can also redirect automated emails or bouncebacks to prevent inbox clutter.

Using Webservio's Message Routing for email organization saves valuable time that would have otherwise been spent sorting messages. In addition, important messages are not be overlooked. When Message Routing is combined with StrataMail email hosting, you can even route emails to multiple mail servers using the same domain!

Simplify Oversight and Collaboration

Custom email filters can copy messages to managers or teams so that everyone is kept in the loop. In a busy organization, it's important for everyone to be on the same page with accurate information. Using role-based accounts or expecting everyone to remember who to CC is an inefficient method, sometimes resulting in overlooked messages or an embarassing situation when the wrong person is included in the message thread.

Message Routing is a powerful tool that can change the way your company uses email. Inbound and outbound emails can be copied to teams or managers using a variety of conditions. Instead of having an inbox flooded with unnecessary emails from multiple accounts, you can quickly see what's important and keep abreast of the various team projects.

Policy-Based Archiving & Encryption

Message Routing can also be used to facilitate email security, compliance, and data management. Message Routing can be used in conjunction with Message Archiving to ensure that copies of all or just specific types of messages are saved in a separate archive location. Choose whether you archive inbound and/or outbound emails. An email archive is invaluable for legal hold, eDiscovery, compliance, disaster recovery, and more. Using Message Routing rules to only archive important emails can significantly reduce the amount of space required, which in turn reduces cost and search time.

Another capability of Webservio's Message Routing system is email encryption. The routing system will encrypt specified messages and can even send them to a separate email system with more advanced security measures. You can also automatically encrypt outbound messages sent by your employees. Encryption reduces business risk and liability by protecting your clients, employees, and trade secrets.

Easy Configuration with Your Existing Network

There's no need to purchase new equipment or alter your existing network infrastructure to utilize Message Routing. Webservio's Routing service works with any type of mail server or network configuration. It can be used with your existing email security service, and complex configurations with multiple mail servers or domains are not a problem.

A Webservio consultant will work with you throughout the configuration process to coordinate with engineering. Our team will create the correct rulesets to achieve your company's email management objectives.

Is Message Routing right for your company? Find out today!

Talk with a Consultant
Some providers try to box you into their particular service. We don't do that! Since we offer a range of email management services, we can help you explore the options and determine what's the best fit for your company based on your particular goals.

Message Routing Rules

Webservio's email routing service is highly customizable. Each rule can include multiple parameters using AND logic. The action is applied to all messages that meet the criteria.

Basic Parameters

  • Email address of sender or recipient
  • Domain of sender or recipient
  • IP address of sending mail server
  • HELO of sending mail server
  • Date and time (specified or range)
  • Day of the week or month (specified or range)

Advanced Parameters

  • Email header information
  • Keywords in email subject
  • Keywords in email body
  • LDAP group of sender or recipient

Basic Actions

  • Copy email and send to other email address(es)
  • Redirect email to a different email address
  • Redirect email to a different mail server
  • Delete email

Advanced Actions

  • Modify email header
  • Copy email to an archive system
  • Encrypt email
  • Add disclaimer
  • Add email signature
  • Add or remove attachments
  • Parse email attributes into a file or script (can be used to interface with APIs of external systems)

Message Routing Features

Customized Routing Rules

Create custom email routing rules based on a variety of parameters. Multiple parameters can be applied for each rule.

Inbound and Outbound

Choose whether Message Routing is applied to inbound and/or outbound emails.

Duplicate or Redirect

Send a copy of the email to additional recipients or redirect the message to an entirely different email/mail server.

Email Encryption

SSL certificates available to ensure outbound emails are encrypted with TLS. More advanced encryption options are also available.


Emails can be copied to a separate archive system based on custom policies.

Multiple Routing Systems

Multiple routing systems in two geographical locations provide maximum uptime and reliability.

Spam/Virus Protection

All inbound messages are scanned by SpamWeeder Premium email security or another filtering option. If you already utilize a cloud-based filtering system, it can be used instead.

Delivery Queue

If the recipient mail server is not available, messages will be queued and delivery retried on a set schedule.

Take the Next Step

Get started with Message Routing today by speaking with a consultant about your company's goals.

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