Email Disaster Recovery Services
Get peace of mind guaranteed with an email failover service.
What Is Email Disaster Recovery?
Email is crucial to business communications. In the event of a malfunction or natural disaster, maintaining business continuity often depends on email continuity (a.k.a. Exchange continuity). Your disaster recovery plan should include an email failover option that is independent of your primary email system. Unfortunately, most business continuity plans overlook email failover, or some organizations decide the cost of an MX backup or email continuity solution isn't worth it.
Email Failover Services
Webservio offers mx backup and email continuity services to help you satisfy a critical component of your organization's disaster recovery plan at an affordable cost. If your primary email system goes offline for any reason, Webservio's system will manage all the email sent and received by your employees. When your normal email service is restored, everyone will receive a history of their correspondence without your business missing a beat.
MX Backup vs. Email Continuity Compare these two types of email failover services
What is MX Backup?
An MX backup service will store incoming emails and send them to you when your email system is back online. However, it does not allow you to send and receive emails.
- Prevents lost emails and bouncebacks
- Stores all emails sent to your company when your normal email service isn't working
- Works automatically
- Includes email security to filter out blatant spam and viruses
What is Email Continuity?
Email Continuity is a backup email system that allows you to continue receiving and sending emails using your normal email address even when your primary mail system is inaccessible.
- Prevents lost emails and bouncebacks
- Send and receive emails even when your normal email service isn't working
- Works automatically
- Includes email security to filter out blatant spam and viruses
Reasons to Have Email Failover
How often has your email been down in the past year? Even a short amount of time can add up to quite a lot of lost productivity, not to mention damaged reputation or lost opportunities when clients, vendors, or leads can't get in contact.
While disaster recovery planning may commonly be associated with weather-related incidents, there are many reasons to implement an email failover solution. In fact, human error and technical malfunction are more commonly the reason that email systems go down. An email disaster recovery solution is essential to maintaining business continuity for unplanned outage and can also be useful for planned downtime to perform maintenance or migrate to a new email system.
Weather-related incidents such as hurricanes, tornadoes, ice storms, flooding, and other natural disasters can disrupt operations even if they do not directly impact your location, as they may affect your internet service provider or power company. It is not always possible to predict when and how weather will interfere with your technology infrastructure, so it's important to plan ahead.
Human error is one of the most common reasons for email downtime. Accidental deletion of critical settings, incorrect configuration changes, or failed system updates can take your email offline unexpectedly. With an email disaster recovery solution in place, you can minimize the impact of these inevitable human mistakes.
Hardware and software malfunctions are another common cause of email outages. Hard drive failures, router issues, and software bugs can take down an email system at any time. A hosted email disaster recovery solution provides an automatic failover that activates immediately without any manual intervention required.
Email servers can be the target of denial of service (DoS) attacks, directory harvest attacks, and other malicious activity. These attacks can overwhelm your mail server and effectively take it offline. Email security filtering acts as the first line of defense, while an email failover service ensures that emails keep flowing even if your server is temporarily taken down.
From time to time, it is necessary for email systems to be temporarily unavailable while system maintenance is performed. This is true whether your email system is hosted in-house, off-site, or in the cloud. Updates can be scheduled for times when employees are unlikely to need email access, but it is essential to still have an MX backup service in place to receive messages sent to your company while the main email system is unavailable. Without this precaution, incoming emails would be lost and senders would get bounceback errors from your company. Having a failover service in place helps protect your company reputation.
Still Not Convinced? Do the math for your company:
While one hour of email downtime may seem insignificant, the intrinsic costs can really add up:
Lost Revenue
- Most businesses receive new lead inquiries, signed contracts, and manage invoicing via email. Missing an important message due to downtime could directly hurt your bottom line.Lost Time
- Many job roles rely on email to complete essential tasks. If your email service is down, you are paying your employees for time when they could not operate at normal productivity. In addition, IT staff are consumed with resolving the crisis.Company Reputation
- If a lead or customer gets a bounceback message and can't reach your company, it will make them doubt whether they can count on you for reliable and prompt service.Miscommunication
- Costly errors and misunderstandings can arise when email service is unreliable or totally unavailable.Employee Morale
- Trying to do work without email access is frustrating. If the issues are frequent, it can really take a toll on the overall mood of your staff.Damage Control
- Even when email service is restored, employees may end up spending extra time reconnecting with contacts, apologizing, and sorting out miscommunications.
With all of these factors taken into consideration, the cost of email downtime doesn't seem so inconsequential. For a small company of 20 employees with about $2 million revenue per year, an hour of downtime can easily cost over $5,000. The costs can quickly escalate for larger organizations. Even with that conservative estimate, Webservio's Message Continuity service would pay for itself after only 10 minutes of downtime per year. Do the math and choose the disaster recovery service that's right for your company.